How To Improve Patient Retention With Patient Portal Software?
Are you trying to improve your patient retention strategy? The best way is to think about what your patient experience during every interaction with your healthcare practice and then define a perfect strategy for better improvement.
If your patients are facing any kind of issues during their in-person visit or online telehealth visit, it is very crucial to address those issues and fix them on time for a better patient experience. So what helps you to actually connect and engage with your patients effectively? Patient portal software is one of the best ways to do so.
With patient portals in healthcare, you’ll get a complete package of ideas about how your patients are engaging with your practice, what they are experiencing from appointment scheduling to billing & payments. This article explain to you how to improve patient retention with the help of the best patient portal software.
Improve patient retention by communicating updated procedures
Avoid negative patient interactions by being proactive with your communication. Patient engagement software allows you to share updates about policies and procedures that outline new or important information your patients need to know.
That large number indicates a disconnect between patients and practice which, especially during the pandemic, is problematic for patient retention as well as the general health of your patients. Patient engagement software gives your practice more options when it comes to providing important updates to patients more quickly and through their preferred communication channels.
Meet your patients using their preferred communication channel
Effective communication is key to patient retention. Think about what information patients need most and be proactive with sharing it.
Younger patients might prefer a text letting them know their results are ready while older patients might prefer a call or email. What’s most important is being able to to provide your patients with the option to choose what method they prefer.
This is especially important if your patient needs to take further steps to access their results. For instance, you can alert them that their results are waiting for them on the patient portal while providing them a link to the relevant page. This will reduce confusion and lead to a much smoother process.
Patient engagement software allows communication to be a two-way street. Not only can you connect with your patients the way they want you to, the software also allows them to contact you through whatever method they want. Whether it’s allowing them to use software to schedule appointments instead of calling, or sending an email when they have a question about results or an appointment, providing more options will lead to greater patient retention numbers and higher patient satisfaction.
Give patients control over their personal health with patient portal software
Patient retention becomes easier when you give your patients more control over their personal health. When your patients have more access and information about their personal health, you’ll increase trust and build a connection that will be hard to replicate at other practices.
Patient portal software helps you set yourself apart from urgent cares or other practices by keeping your patients updated about important test results and allowing you to easily provide patients with relevant resources such as articles or health plans.
Whatever you choose, you’ll be helping your patients take more control over their personal health and will show them you actively care about them—something they won’t be getting from an urgent care.
Patient retention is crucial for succeeding as a practice
Without taking the time to really think and understand how your patients interact with your practice, you’re potentially losing customers. If you don’t cast a critical eye on the patient experience from start to finish, you’ll never know exactly why certain patients don’t return to your practice. Was it because there was confusion in billing? Did they not understand how to access lab results? Were they confused about what to do during the onboarding process?
Any one of a variety of reasons can lead to a patient moving on, but, luckily, software exists to help you determine and fill in those gaps in your service. In fact, patient engagement software is only one of many types of software out there available for medical practices.
Electronic medical record (EMR) software helps create, store, and access medical records digitally for better access and more complete records.
Patient portal software gives practices a place for their patients to interact with important information such as upcoming appointments, lab results, and personal health information.
Getting started with Vozo!
Allow patients to securely engage with your practice with the help of Vozo patient portal software. With online portals, your patients can get a convenient way to stay in touch with your medical practice, request online appointments, access healthcare records, and pay their medical bills online.
Schedule a quick demo with our experts to know how we can help you with implementing patient portal software.